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I am
willing to explain as many times as needed. I
simply need you to let me know.
CLARIFICATION -
Tell me what I need to know about your
condition. If you have suggestions about what I
would recommend in the way of treatment, ask. If
you know what you are seeking, and do not want
additional suggestions, let me know. If you are
unsure about your post operative care, even
after reading the instructions, let me know so I
or a staff member can review it with you.
SATISFACTION -
Be sure you are comfortable with what I have
recommended, and if you are not, please tell me.
I can discuss alternatives, or if there are no
options, I will try to do a better job of making
you feel more at ease and explaining the choices
you have.
UNDERSTANDING -
Understand that cosmetic surgery is less a
science than an art. We do not usually have an
absolute answer to all of your needs or desires.
I will use my knowledge of surgery and medicine
to evaluate your condition. I can do a better
job of treating you if you will keep me informed
and ask questions, and give me honest, complete
information about your medical history and
current problems.
INFORMATION -
Tell me or my staff when something is troubling
you, whether it is that the front door is
difficult to open, that one of us was short
tempered with you, or that the medication
prescribed had unpleasant side effects. If I
know when you are unhappy or not fully
satisfied, I can do something about it. If you
keep it to yourself, I will never know and
sometimes the information you keep to yourself
may affect the course of your treatment or
recovery.
In return for
your involvement and communication, I
promise I will communicate with you. I
believe the result will be better care and a
stronger partnership.

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